Are we a good fit?

Will I have the same caregiver(s)?

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YES! SHC aims to always have the same caregiver providing the home care services, so that you get to know each other well. Of course, caregivers need days off and sometimes may be unwell. At such times another caregiver will be matched as closely as possible to your needs. Whenever possible your care coordinator who you will already know well and have a direct line to, will contact you personally to inform you of any changes in caregiver. This way you receive continuity of your care.

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How will you and your staff respect my privacy and dignity?

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We take the responsibility of dealing with personal and sensitive information very seriously and will never disclose data without your express permission (hipaa). Our Caregivers have been put through up to date and relevant training to ensure your needs are met to the highest standard and all of them understand their role and how to support your privacy and dignity.

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What if I find I just don’t “fit” with my caregiver(s)?

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Matching the right caregiver(s) to you is very important at SHC. During our rigorous recruitment process, induction and training, we get to know our caregivers well, so we can find you the right person. However, we never expect you to make do and if the match doesn’t work for any reason, we will work with you to find you a caregiver that you feel more comfortable with. You will have a direct line to your care coordinator, whose job it is to ensure you are content and that your needs and wishes are being listened to.

 

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What if I need to speak to someone out of office hours?

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We are here for 24hrs a day, every day!  Come rain or shine. We have an out of hours emergency call service. However, for non-urgent calls we would politely request that you contact us during the hours of 9am and 5pm, Monday to Friday.

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What are the charges and how do I pay them?

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We fully endorse transparency and clarity of pricing. So, there are no hidden charges, costs or extras to surprise and worry you. We include services offered and variable rates charged. Prices for each service are clearly laid out.

Prices are for private pay individuals as well as insured individuals. Payment can be made by cash, check or money orders.

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How can we help you?

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Although we are experienced in providing individuals with care plans, it is because of the input we receive, we are able to build the plan you need. Let us know how we can best help you.

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What should I look for in home care?

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Making sure the home care agency can provide the care you need. A home care agency with experience. We will be happy to answer any additional questions you may still have after looking over our webpage. You can email or call 9am - 5pm to speak with a manager or care coordinator. 

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Still have questions?

Did we miss something you need an answer to? 

Get in touch and let us know.

We are here to help you.

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